FAQ
Within United States 2-5 business days, while express shipping can take 1-2 business days. International deliveries can take 7-14 business days or longer.
2. *Do you offer express shipping?*
- *Answer*: Yes, we offer express shipping. Exact delivery times and costs may vary depending on the destination. Please select the express shipping option at checkout for more detailed information.
3. *How can I track my order?*
- *Answer*: After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your delivery using the link in the email.
4. *What happens if I am not at home at the time of delivery?*
- *Answer*: If you are not at home at the time of delivery, the delivery person will usually leave a notice with information on how and where to collect your package. Alternatively, a second delivery attempt will be made.
5. *Do you ship internationally?*
- *Answer*: Yes, we offer international shipping. Delivery times and costs vary depending on the destination country. Please check the shipping options at checkout for more detailed information.
6. *Which shipping providers do you use?*
- *Answer*: We work with various shipping providers such as DHL, UPS, FedEx and Hermes to ensure that your order is delivered safely and on time.
7. *Can I change my delivery address after placing my order?*
- *Answer*: If you need to change your delivery address, please contact our customer service as soon as possible. Changes may only be possible before the order has been shipped.
8. *What are the shipping costs?*
- *Answer*: Shipping costs depend on the shipping method chosen and the destination. The exact costs will be displayed at checkout before you complete your order.
9. *What should I do if my package arrives damaged?*
- *Answer*: Please contact our customer service immediately if your package arrives damaged. We will investigate the problem and offer a solution, be it a replacement or refund.
10. *Can I have my order delivered to a Packstation?*
- *Answer*: Yes, you can have your order delivered to a Packstation. Please provide the address of the Packstation and your postal code during the ordering process.
These FAQs help customers to gain clarity about the shipping process and answer any questions in advance.